General Services

Assessment. EAP psychologists can help you clarify concerns, identify changes to make, and recommend priorities for achieving your goals.
Counseling and Problem Solving. Confidential, on-site, short-term counseling for employees and members of their family are available at no charge. Services are provided for either work or personal problems. EAP psychologists will help you develop a plan to adaptively cope with problems. Sometimes this involves referrals to appropriate resources for specialized help.
Referral. EAP staff can help you find appropriate resources. Additionally information about a wide range of programs, services, agencies and practitioners are available to you from the EAP.
Education and Training. The EAP offers presentations and workshops on a variety of topics by request from departments or groups, such as workshops on stress management and coping. We also have information about many aspects of mental health and healthy living.
Alcohol or Substance Abuse. The EAP provides intervention, counseling, referral, and case management for employees and members of their family who present with substance abuse concerns. We also provide education about substance abuse and will help you develop an appropriate treatment plan.
Crisis Response. EAP psychologists are trained and available to respond confidentially to individual crises or traumatic events that affect people at work.
Older Adult Resources.  Helping older family members as their needs change can be challenging.  We offer assistance:

  • On-site:  Call 423-6609 for an appointment for help in determining what you can do to help your loved one and to get support for yourself
  • By telephone:  Call CONCERN: EAP 800-344-4222 and ask to speak to an Older Adult Referral specialist:  Gerontologists are available to discuss your family member’s specific needs, identify resources wherever they live in the United States, and provide useful information and ideas.
  • Group Support and Information:  The third Wednesday of each month, the CareGiver’s Group meets from noon until 1 pm.  The format alternates every other month, one month we will have a speaker who provides relevant information and the next month we have a group discussion sharing what has worked and asking for ideas with current challenges.  Call 423-6609 for details about the next meeting and where it will be.

CONCERN (Off-site Employee Assistance Program). Off-site counselors can provide help 24 hours a day, 7 days a week (1-800-344-4222 or http://concern-eap.com). Employees and their family members (spouses and dependents under age 23) may meet with a counselor for up to five free visits. Most off-site appointments can take place within 48 hours at a location convenient for you.